COVID-19 UPDATE

During this difficult period for the nation, we would like to assure all our customers that here at PBSL we are doing everything we can to ensure we can supply you with the products you need, safely.

Current Services

Stocks & Availability

 
Status: 98% product availability.
Details: We are holding plenty of stock across our ranges.

Website Sales

 
Status: We are receiving orders placed online only at this time.
Details: We are not currently taking web-based phone orders, as we have had to reschedule our Sales Office.

Customer Support

 
Status: Full email support.
Details:

To make our service as efficient as possible, for all customers service enquiries please contact us via email.

Please provide your order number and contact details.

We are trying our best to get back to customers as quickly as possible, but please be mindful if we have to get information from carriers they are working in a difficult environment and this can take time.

Dispatch

 
Status: All orders are being dispatched as normal. Orders received before 12 noon are dispatched the same working day.
Details:

Most deliveries are being made the next working day but due to increased demand there are still delays in some parts of the delivery network, so please do not plan any works until your products have been delivered.

Deliveries

 
Status: 95% of deliveries are being delivered in full and on time
Details:

We cannot guarantee next day, AM or Saturday deliveries at this current time as there are still delays in some parts of the delivery network.

Please do not plan any works until your products have been delivered. 

The carrier networks are doing an amazing job in very difficult circumstances and whilst the situation is improving daily, deliveries in some areas can still take longer than normal.

Areas with Known Delivery Issues

 
Status: Some areas have known backlogs and delivery delays.
Details:

Our carrier delivery partners are working hard to resolve bottlenecks but please beware that the following areas are subject to delay.

LL / CH / CA / LA

Local Business

 
Status: Servicing local businesses.
Details:

Our trade counters in Colchester and Peterborough are now open, while our trade counter in Tunbridge Wells is open for collections and local deliveries only.

All locations are servicing local customers with deliveries on our own vehicles or click/email orders, with collection slots from our branches.

We do ask that you are patient with our staff as we trying our very best during these challenging times to offer the best service we can.

 

Thank you for your support and understanding during this time.